Terms and conditions of complaint assistance

apartado uno
You have previously formally contacted ENDESA Customer Service, and;

apartado aYou do not agree with the response received, or

apartado b You have not received a response from them within a two-month period.


apartado dos
You have not filed your complaint with an Arbitration Board, judicial authority, Government body or another dependent organisation with powers over matters related to ENDESA's services.


apartado tres
The compensation associated with your claim does not exceed €60,200 €.


apartado cuatro
Types of complaints handled by the Customer Ombudsman Office:

apartado a Contracting

apartado b Meter readings, billing and payment

apartado c Supply quality and incidents

apartado d New supply

apartado e Infrastructure and network